Advice for senior citizens and address directory
Advice hotline for senior citizens and "in.koeln" database
At the central advice hotline for seniors and people with disabilities Disability callers receive all addresses and contact details on advice for senior citizens and topics such as care, housing and health, financial help or leisure activities.
Address lists and information material are also available on request. sent to you free of charge.
Telephone number: 0221 /221- 2 74 00
Service time:
Mon-Thu 9am-12pm and 2pm-4pm, Fri 9am-12pm.
Large address database at: www.stadt-koeln.de/beratungstelefon
For whom are the advice hotline and address directories intended?
The service is aimed at older people and people with disabilities in Cologne. It is also available to relatives and friends who are looking for support in areas such as care, housing or leisure activities.
Prerequisites for utilization
There are no special requirements for using the helpline.
The City of Cologne's advice service for senior citizens
Advice is independent, non-denominational, free of charge and confidential. The senior advisors are available in person, by telephone and by email. Those with limited mobility are visited at home.
The senior citizens' advisory service provides information and advice on the following topics:
- Outpatient and inpatient care
- Living in old age
- Healthcare proxy, living will and legal guardianship
- Care aids
- Claims against health and long-term care insurance companies
The senior citizens' advice service provides support in applying for:
- Basic security benefits, social assistance and housing benefit
- Severely disabled person's pass
Health and long-term care insurance benefits
The senior citizens' advisory service acts as an intermediary:
- Home care for the elderly and sick and domestic help
- Meal services and home emergency call systems
- Short-term care and day care places
- Hospice services
- Care aids
- Transport services
Next steps for interested parties
Contact us: Call the advice hotline or use the Online search in the database. You will find the telephone number further down the page.
Make an inquiryAsk your questions about the areas mentioned. You can also request information material, which will be sent to you free of charge.
Receive adviceUse the expertise and advice of the advice hotline and take the time to familiarize yourself with the online address search.
Frequently asked questions about the advice hotline
For whom are the advice hotline and address directories intended?
The service is aimed at older people and people with disabilities in Cologne. It is also available to relatives and friends who are looking for support in areas such as care, housing or leisure activities.
Prerequisites for utilization
There are no special requirements for using the helpline.
The City of Cologne's advice service for senior citizens
Advice is independent, non-denominational, free of charge and confidential. The senior advisors are available in person, by telephone and by email. Those with limited mobility are visited at home.
The senior citizens' advisory service provides information and advice on the following topics:
- Outpatient and inpatient care
- Living in old age
- Healthcare proxy, living will and legal guardianship
- Care aids
- Claims against health and long-term care insurance companies
The senior citizens' advice service provides support in applying for:
- Basic security benefits, social assistance and housing benefit
- Severely disabled person's pass
Health and long-term care insurance benefits
The senior citizens' advisory service acts as an intermediary:
- Home care for the elderly and sick and domestic help
- Meal services and home emergency call systems
- Short-term care and day care places
- Hospice services
- Care aids
- Transport services
Next steps for interested parties
Contact us: Call the advice hotline or use the Online searchin the database. You will find the telephone number further down the page.
Make an inquiryAsk your questions about the areas mentioned. You can also request information material, which will be sent to you free of charge.
Receive adviceUse the expertise and advice of the advice hotline and take the time to familiarize yourself with the online address search.
Directly to the source:
Advice hotline and addresses of "in.koeln"
in.koeln" database
Here you will find further offers from the areas of social services, health, housing, education, employment and culture within Cologne. The database is operated and constantly updated by the City of Cologne.
INFOBOX - Your good sources in Cologne:
Advice hotline for senior citizens and people with disabilities
Tel: 0221 – 221 – 27 400
Email: beratungstelefon@stadt-koeln.de
Address:
Kalker Hauptstraße 247-273
51103 Cologne
Opening hours:
Monday - Thursday: 9-12 and 14-16 o'clock
Friday: 9-12 o'clock
Helpful pages on the subject of advice for senior citizens
